Privacy Policy

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Last updated: 10 July 2026

DCM Support Services Limited ("we",  "our" or "us") is committed to protecting your privacy and ensuring that  your personal information is handled securely, fairly and  transparently.

This Privacy Policy explains what  personal information we collect, why we collect it, how we use it and  your rights under UK data protection law.

DCM Support Services Limited

2 Russell Way
Elsea Park
Bourne
Lincolnshire
PE10 0FP

Email: info@dcmsupportservices.co.uk

Telephone: 07521 420150

ICO Registration Number: ZB501077

We are registered with the Information Commissioner's Office (ICO) as a Data Controller.

Depending on how you interact with us, we may collect:

• Name
   
• Business name
   
• Job title
   
• Email address
   
• Telephone number
   
• Postal address
   
• Information submitted through our contact form
   
• Information contained in emails or messages you send to us
   
• Information required to provide our business support services
   
• Billing and payment information where applicable
   

We do not intentionally collect personal information from children.

We collect information when you:

• Complete our contact form
   
• Email or telephone us
   
• Become a client
   
• Request information about our services
   
• Subscribe to updates (if available)
   
• Meet us at networking events or business exhibitions
   
• Communicate with us via LinkedIn or other professional networking platforms
   

We use personal information to:

• Respond to enquiries
   
• Provide business support consultancy services
   
• Deliver Executive Assistant, administrative and project support
   
• Manage client relationships
   
• Arrange meetings and appointments
   
• Prepare quotations and invoices
   
• Meet our contractual obligations
   
• Improve our services
   
• Comply with legal and regulatory requirements
   

We will never sell your personal information to third parties.

We process personal information under one or more of the following lawful bases:

• Consent
   
• Contract
   
• Legitimate Interests
   
• Legal Obligation
   

Many of our clients trust us with commercially sensitive and confidential information.

Confidentiality is fundamental to  the services we provide. Appropriate technical and organisational  measures are in place to protect client information from unauthorised  access, disclosure or misuse.

We only keep personal information for as long as necessary to:

• Provide our services
   
• Meet legal and accounting requirements
   
• Resolve disputes
   
• Enforce our agreements
   

When information is no longer required it is securely deleted or destroyed.

We may share information with trusted third-party service providers where necessary to deliver our services, including:

• Secure cloud storage providers
   
• Email providers
   
• Accounting providers
   
• Payment processors
   
• Professional advisers where legally required
   

We only share information where there is a legitimate business reason or legal obligation.

Some of the software and cloud services we use may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.

Our website may use cookies and similar technologies to improve your browsing experience.

Where required by law, we will request your consent before placing non-essential cookies on your device.

Further information is available in our Cookie Policy.

We take appropriate technical and organisational measures to protect information submitted through our website.

However, no method of internet transmission can be guaranteed to be completely secure.

Under UK GDPR you have the right to:

• Access your personal information
   
• Correct inaccurate information
   
• Request deletion where appropriate
   
• Restrict processing
   
• Object to processing
   
• Request data portability
   
• Withdraw consent where consent is the legal basis
   

To exercise any of these rights, please contact us using the details above.

If you have concerns about how we  use your personal information, please contact us first so that we can  try to resolve the matter.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised "Last updated" date.

I think these would elevate your site further:

1. Cookie Policy – A separate page explaining what cookies your site uses, how visitors  can manage them, and how consent works. This complements the Privacy  Policy and aligns with current ICO expectations.
    
2. Website Terms of Use – A simple page covering copyright, acceptable use, disclaimer of  liability, and links back to the Privacy Policy. It gives your site a  more complete, professional feel, particularly when you're targeting  larger organisations and government clients.
    

Together,  those three pages (Privacy Policy, Cookie Policy and Terms of Use)  create a strong legal foundation while also demonstrating  professionalism to prospective clients.